Sew Dhaaga
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🧵 FAQs – We've Got You Covered!
💼 Our Services
How does Sewdhaaga work?
It’s super simple! You start by exploring our Style Library and creating your dream outfit. Once you're done, we pick up your unstitched suit, stitch it exactly how you designed it, and deliver the final outfit to your doorstep — all without you stepping out.
Do you offer doorstep tailoring anywhere in Karachi?
Yes, we do! Just book a time for “Darzi at Your Doorstep”, and one of our expert tailors will come over to take your measurements and note your design. We handle the rest while you sit back and relax.
I’m not sure what design I want — can you help?
Absolutely! That’s what our Style Library is for. Browse through a variety of styles, find inspiration, and pick the one that speaks to your inner designer.
Can you pick up my fabric too?
Yes! We offer fabric pickup from your location — just let us know during the order process.
⏳ Timing & Delivery
How long does the stitching take?
From pickup to final delivery, it usually takes about 7 days.
Is delivery free?
There’s a small delivery fee added at checkout, based on your area.
What if I miss my pickup or delivery?
No stress — just reschedule it through your dashboard or reach out to us, and we’ll help you sort it out.
💳 Pricing & Payments
How do you calculate the prices?
We show base prices for each suit type (1-piece, 2-piece, 3-piece) on the services page. Add-ons like lace, buttons, etc., are clearly priced in the Lace Library. Once you're done designing, your final price appears before checkout.
How do I pay?
We accept cash or online payments. Tailor visit appointments require advance payment to confirm the slot.
Can I get a refund or make changes?
Once we pick up your fabric, refunds aren’t possible. But no worries — we offer 1 free alteration per outfit. After that, each alteration is just Rs. 200.
📐 Sizing & Custom Orders
How do I make sure it fits me perfectly?
You can adjust measurements while designing your outfit in our Style Library. Want to be extra sure? Book Darzi at Your Doorstep and let our tailor take your measurements for the perfect fit.
Can I send you an old outfit as a sample?
Yes! Just hand it over when we pick up your fabric — we’ll match it exactly.
🌐 Website Features
How do I track my order?
You’ll find a Track Order page on our website where you can follow every step of the process.
What’s the Style & Lace Library?
The Style Library lets you explore outfit designs and build your look. The Lace Library is where you pick details like buttons, borders, and embellishments — so you’re in full control of your look.
📞 Customer Support
How can I reach out if I need help?
We’re just a message away! Use our Contact Us page or chat with us on WhatsApp. We’re happy to help.
What are your support hours?
We’re available from 9:00 AM to 9:00 PM, Monday to Friday.
Do you stitch men’s or kids’ clothes too?
Right now, we focus on women’s wear, but we plan to expand soon.
Are your tailors reliable?
Yes! All our tailors are trained, verified professionals who take pride in their work.